Privacy Policy

1. Introduction

Kakoullas Service Center ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI Garage services.

We are based in Limassol, Cyprus, and comply with the General Data Protection Regulation (GDPR) and Cyprus Data Protection Law.

2. Information We Collect

2.1 Personal Information

• Name and email address
• Phone number (optional)
• Address (optional)
• Profile picture (optional)
• Payment information (processed securely via Stripe)

2.2 Vehicle Information

• Vehicle make, model, year, and registration
• VIN (Vehicle Identification Number)
• Odometer readings
• Service and maintenance history
• MOT dates

2.3 Technical Data

• IP address and browser type
• Device information
• Usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

• To provide and maintain our AI Garage service
• To send service reminders and maintenance alerts
• To process payments for premium subscriptions
• To improve our services through analytics
• To communicate with you about updates and promotions
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract: To provide services you've requested
• Consent: For marketing communications
• Legitimate Interest: To improve our services
• Legal Obligation: To comply with laws

5. Data Sharing

We may share your data with:

• Service providers (hosting, payment processing)
• Analytics providers
• Legal authorities when required by law

We do NOT sell your personal data to third parties.

6. Your Rights (GDPR)

You have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing
• Withdraw Consent: At any time for consent-based processing

To exercise these rights, contact us at: info@kakoullasservicecenter.com

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Vehicle data is retained for 7 years for legal compliance. You can request deletion at any time.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication

9. International Transfers

Your data may be processed in countries outside Cyprus/EU. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

11. Contact Us

For privacy-related inquiries:

Kakoullas Service Center
Limassol, Cyprus
Email: info@kakoullasservicecenter.com
Phone: +357 99 491 454